Senior Customer Relationship Administrator

Senior Customer Relationship Administrator

Help grow a safer, cleaner, healthier future for everyone, every day.

Responsibilities

• Assist the Manager with monitoring performance to ensure the team meets KPI’s and delivers exceptional customer service.
• Provide frontline support to customers, processing orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved queries.
• Ensure smooth day‑to‑day operations of the customer relationship team, overseeing scheduling, workflow management and efficient resource use.
• Work alongside the manager to monitor workload, team performance and compliance with KPI’s, offering guidance to maintain high service standards.
• Assist with onboarding and training new team members and provide feedback to improve service, quality and efficiency.
• Take on managerial responsibilities in t...