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About the Role
Job Description
Qualifications
- Be on top of CRM trends and own complex projects to further grow the contribution of CRM to business results
- Own complex CRM projects to support new product launches and ensure CRM-readiness from a technical and commercial perspective.
- Leverage data to better understand our customer segments and their lifecycle, ultimately increasing LTV and retention
- Act as the key CRM stakeholder in product streams, collaborating closely with Product, Engineering, and Marketing to translate product features into CRM measures
- Deliver a seamless lifecycle experience by managing impactful campaigns across multiple channels including email, push, SMS etc.
- Continuously identify friction points in the customer experience and develop CRM-based solutions to enhance product engagement
Qualifications
- Exceptional CRM knowledge with profound technical and commercial understanding; ideally with experience in imp...
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