Senior Collections Manager — Lead Operations & Client Relations

Wipro is looking for an Operations Manager in Manila, Philippines. The role focuses on managing collection operations and providing customer service. Key responsibilities include overseeing a team of up to 150 agents, resolving issues escalated by clients, and ensuring adherence to KPIs and SLAs. Ideal candidates will have strong leadership skills, regulatory knowledge in banking, and excellent communication abilities. Join Wipro to drive process improvements and handle client relationships effectively.
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