Senior Claims Handler

We are currently looking for a full‑time, in‑office Senior Claims Handler to join our WBI Home Warranty team in our Surrey office. In this senior role, you will be responsible for managing complex and high‑risk home warranty claims, providing technical guidance, and supporting effective claims resolution in accordance with applicable legislation, policy provisions, and company guidelines. You will serve as an experienced liaison between homeowners, builders, and internal stakeholders, while contributing to strong risk management and service excellence.

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Duties & Responsibilities

• Investigate, assess, and manage complex home warranty claims to confirm coverage and identify construction defects, liabilities, and risk exposure.
• Act as a senior point of contact for escalated claims involving homeowners, strata representatives, builders, and developers.
• Interpret and apply applicable legislation, including the ...