Senior Cargo Customer Service Agent

Job Purpose

The Cargo Customer Service Agent is responsible for providing high-quality customer service and operational support for cargo activities, ensuring efficient cargo reservations, shipment movement, flight planning, and coordination with customers and stakeholders. The role contributes to maximizing revenue opportunities, maintaining service excellence, and ensuring compliance with airline, safety, and regulatory standards.

Key Responsibilities

Cargo Operations & Coordination

• Ensure full compliance with all company, host country, safety, and security regulations related to cargo operations.
• Coordinate closely with internal departments, customers, ground handling agents, and third-party service providers to ensure timely transfer and delivery of cargo shipments.
• Monitor cargo movements and proactively address operational challenges to maintain service standards.
• Su...