Senior BPO Process & Communications Training Analyst

NTT DATA North America is seeking a Senior Analyst for BPO Process & Comm Training based in Manila, Philippines. The role involves conducting and managing training programs, as well as evaluating the training's impact on business effectiveness.

Qualified candidates should have over 5 years of experience in BPO, specifically within the US or Canadian healthcare domain, and possess strong skills in developing training content, conducting needs analysis, and reporting training progress.