Senior Analyst – IT Product Support

Senior Analyst – IT Product Support

Provide high quality support to the Operations business across the Pacific Region to enable the delivery of administration services to Operations clients.

We will count on you to:

• Manage activities to investigate, triage, diagnose and resolve complex application issues, working with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate to resolve issues.
• Provide users with best practice communications, guidance, and other appropriate support until tickets are resolved.
• Conduct scope and solutions analysis for projects related activities.
• Provide application management, including monitoring and maintenance (installation, configuration, administration) of applications and services.
• Initiate Post Incident/Implementation Reviews; identify and own remedial activities through to completion.
• Own the support and managemen...