Senior Admin Intake

FIRST NATIONS HEALTH OMBUDSPERSON OFFICE

Position Summary: This position serves as the first point of contact for all clients engaging with the Office. The role is responsible for conducting intake interviews, gathering preliminary information, and assessing health-related concerns for referral to the Health Analysts. It provides strong essential administrative and coordination support to ensure smooth case flow and timely communication.

Main Duties

• Conduct intake interviews, gather accurate complaint information, assess complaints, and report.
• Strong communication skills, including probing for more information and de-escalation.
• Arrange and conduct client meetings, providing support to clients and team members.
• Maintain accurate data collection and record keeping.
• Direct administrative support in an office environment.
• Skilled in providing direction and navigation, as well as referrals to appropr...