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About the Role
- 1. GREETING CUSTOMERS IN A COURTEOUS AND FRIENDLY MANNER WHEN THEY COME FOR SERVICING AND OTHERS REPAIR. DIRECTING THEM FOR SERVICE AND REPAIR TO AN AVAILABLE TECHNICIAN.
- 2. DISPLAYS EXTENSIVE KNOWLEDGE ABOUT PRODUCTS AND SERVICING OF LORRIES. INFORMING CUSRTOMERS ABOUT POTENTIAL COST SAVINGS AND WARRANTLY PROTECTIONS.
- 3. MAINTAIN GOOD RELATIONSHIPS WITH CUSTOMERS TO ENSURE REPEAT SERVISING AND REPAIRS OF VEHICLES. ABLE TO ADVISE CUSTOMERS QUERIES AND CONSULTING WITH TECHNICIANS WHEN NECESSARY.
- 4. CALL CUSTOMERS TO GET FEED BACK AFTER 3 DAYS OF SERVICE JOB DONE. FOR ANY DEFECTS FOUND, REQUIRED TO RECORD IN THE EXERCISE BOOK FOR REVIEW WITH WORK SHOP MANAGER.
- 5. PRIOR TO SERVICE AND REPAIR WORKS, PREPARE ESTIMATED QUOTATIONS AND GET APPROVAL FROM CUSTOMERS TO AVOID DISPUTES OF SERVICE AND REPAIR COST.
- 6. ENSURE CUSTOMER VEHICLE’S SERVICE AND REPAIR DONE ON TIME AS PER JOB ORDER.
- 7. FOLLOW UP AND LIAISE WITH WORKSHOP TECHNI...
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