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About the Role
Responsibilities
- Provide advanced Level 3 (L3) production engineering support for enterprise Security Operations, Facility Management, Incident Monitoring, Workforce Management, and other operational support platforms within 24×7 mission-critical environments.
- Manage complex production incidents involving access control systems, surveillance integrations, operational monitoring platforms, workforce scheduling systems, reporting engines, and document/output management solutions.
- Perform in-depth root cause analysis (RCA), log analysis, transaction tracing, batch failure analysis, and service restoration across distributed operational ecosystems.
- Support enterprise integrations involving security monitoring platforms, facility support applications, middleware interfaces, APIs, Kafka messaging, and automated operational workflows.
- Execute production deployments, middleware upgrades, OS patching, certificate renewals, controlled data...
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