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About the Role
Responsibilities
- Follow detailed operational process and procedures to appropriately analyse, elevate, and assist in remediation of critical information security incidents.
- Correlate and analyse events using the Splunk/Log Rhythm/Qradar SIEM tool to detect IT security incidents.
- Conduct analysis of log files, including forensic analysis of system resource access.
- Review customer reports to ensure quality and accuracy.
- Monitor multiple security technologies, such as SIEM, IDS/IPS, Firewalls, Switches, VPNs, and other security threat data sources.
- Respond to inbound requests via phone and other electronic means for technical assistance with managed services.
- Respond in a timely manner (within documented SLA) to support, threat, and other cases.
- Document actions in cases to effectively communicate information internally and to customers.
- Resolve problems independently and understand escalation...
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