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About the Role
Job Description
Insight Global is seeking a Senior Customer Support Administrator to support a high-visibility federal office in San Francisco. This individual will act as the sole on-site IT support professional, delivering white glove service to senior leadership in a demanding, mission-focused environment. While technical skills are important, success in this role hinges on professionalism, composure, and the ability to confidently manage challenging customer interactions. This is an excellent long-term opportunity for a seasoned support professional who values stability, ownership, and being the trusted face of IT on-site.
-Serve as the primary on-site IT support contact for classified and unclassified networks
-Provide desktop, laptop, tablet, and mobile device support
-Troubleshoot and resolve O365, OneDrive, network, hardware, and software issues
-Create, update, and track tickets in systems like Remedy, ServiceNow, or ServiceManager
-Repair/replace peripherals...
Insight Global is seeking a Senior Customer Support Administrator to support a high-visibility federal office in San Francisco. This individual will act as the sole on-site IT support professional, delivering white glove service to senior leadership in a demanding, mission-focused environment. While technical skills are important, success in this role hinges on professionalism, composure, and the ability to confidently manage challenging customer interactions. This is an excellent long-term opportunity for a seasoned support professional who values stability, ownership, and being the trusted face of IT on-site.
-Serve as the primary on-site IT support contact for classified and unclassified networks
-Provide desktop, laptop, tablet, and mobile device support
-Troubleshoot and resolve O365, OneDrive, network, hardware, and software issues
-Create, update, and track tickets in systems like Remedy, ServiceNow, or ServiceManager
-Repair/replace peripherals...
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