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About the Role
Objectives
The key objectives of this engagement are to:
- Augment Client’s Security Operations with experienced L1, L2, and L3/L4 resources
- Ensure uninterrupted 24x7 operational support for infrastructure security platforms
- Improve turnaround time for BAU security requests and operational tasks
- Support proactive security operations through structured preventive maintenance
- Ensure consistent MIS reporting and operational visibility
- Maintain strict adherence to Client’s governance, compliance, and ITSM processes
Scope of Services
Service Model & Coverage
- 24x7 operational coverage, including shift‑based coverage and on‑call support
- Resources will operate under client‑defined processes, tools, and controls
- Vendor will provide staffing, backfill, and continuity of service
- All operational priorities, approvals, and SLAs are governed by client ...
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