Second Line Support Engineer

2nd Line Support Engineer - Full Time Role - Up to £40,000

A growing technology services provider is seeking a 2nd Line Support Engineer to deliver remote support services to a wide client base. This role is central to maintaining high service standards, resolving technical issues efficiently, and ensuring excellent customer experience across all interactions.

Key Responsibilities

• Deliver 2nd line remote support to contracted and non-contracted clients
• Manage incidents and service requests through an ITSM system, ensuring accurate logging and updates
• Troubleshoot and resolve desktop, server, and network issues
• Administer and support Microsoft 365 and Azure environments
• Ensure all service delivery meets agreed SLAs and performance targets
• Escalate unresolved issues to appropriate teams in a timely manner
• Support remote installations, configurations, and service requests
• Act as a...