Seat Engineers (Technical Support Agents)

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Summary:

We are seeking a Seat Engineer to provide first-level technical support for IT hardware issues and ensure efficient handling of customer service requests. The role involves responding to customer queries, troubleshooting hardware problems, managing support tickets, and coordinating with internal teams and field engineers to resolve issues.

Strong communication, problem-solving, and coordination skills are essential to ensure smooth service delivery an...