About the Role
SD Supply Chain Talent is looking for the best candidates for a Customer Services Agent at REVLON, a leading global consumer goods company with a strong presence in Barcelona.
Mission:
This position is responsible for executing the Order to Delivery Process that will support the sales department and it is the first contact for our customer for services level performance. Customer services Agent must follow daily the operational KPI’s to analyze inefficiencies to allow them to put in place actions to solve it, always looking for service level excellence
Responsibilities:
Manage customer service activities to ensure excellent service
Create / monitor Sales order fulfillment to ensure order accuracy and forecast alignment
Follow up order status, delivery, pick & pack, invoice and documentation
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