Scheduling & Operations Coordinator

The role of Scheduling & Operations Coordinator is responsible for providing crucial support to both clients and Support Workers across a rotating roster that includes both daytime and after‑hours shifts.

This role ensures that clients receive their agreed roster of supports nationally by addressing service gaps, coordinating shift coverage, and triaging concerns or emergencies. Additionally, they assist Support Workers with any issues or assistance they may need, ensuring seamless and continuous care for clients at all times.

Key Duties and Responsibilities

• Creating an environment of hope, dignity, health, happiness, comfort, and opportunity
• Act in a manner to ensure that interactions with all stakeholders (internal and external) are positive, productive, professional and in keeping with company values
• Maintain privacy and confidentiality of employees, clients and participants
• Promote career opportunities to attract h...