Scheduler - Workforce Management l EXL MOA

Workforce Management Scheduler to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.

Basic Functions

• Generates schedules accordingly to meet the business requirements enabling superior customer service
• Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing
• Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses
• Assist agents with basic troubleshooting and workarounds
• Report and track all system issues and outages
• Prepares and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of data

Essential Functions

• Regularl...