About the Role
Same platform, different brand. Your saved jobs and alerts as well as your log in details have moved with you.
Support Investigation Officers (IOs) in engaging scam victims and maintaining case records.
Explain Restriction Orders (ROs) and guide victims through the process.
Maintain regular contact with victims, providing support and monitoring their well-being.
Share anti-scam advice and educate victims on protecting themselves from future scams.
Assist victims in rebuilding confidence and making informed decisions.
Refer victims to relevant community and social support services when needed.
Organise and participate in activities and support groups for scam victims.
Coordinate assessments, case conferences, and follow-up sessions with relevant stakeholders.
Monitor for signs of ongoing scam involvement and escalate concerns when necessary.
Build and maintain partnerships with community agencies to strengthen supp...
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