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About the Role
Overview
We are seeking a hands-on Salesforce Technical Onsite Support to support and enhance enterprise Salesforce solutions within a Telecom BSS environment. This role will focus on application support, enhancements, and operational stability for Fiber (FTTH/FTTx) and Postpaid Enterprise Mobility use cases.
The ideal candidate will have strong experience in Salesforce Service Cloud and Communication Cloud (OmniStudio/Vlocity), with the ability to work closely with business and technical teams while supporting production systems in a client-facing environment.
Key Responsibilities Application Support & Maintenance- Provide L2/L3 production support, including issue investigation, troubleshooting, and resolution.
- Perform root cause analysis (RCA) and ensure timely closure of incidents based on SLAs.
- Monitor system performance and support platform stability, defect fixes, and minor enhancements.
- Support release...
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