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About the Role
Salesforce Support Business Analyst
Role Overview
We are seeking a meticulous, proactive, and communicative Salesforce Business Analyst to join our Salesforce Support Team. This team consists of onshore, near-shore, and offshore members dedicated to the ongoing health of our Salesforce ecosystem.
Key Responsibilities
Global Collaboration: Act as the primary liaison between US-based users and a global support team (onshore, near-shore, and offshore) to ensure seamless delivery of fixes and enhancements.
Support & Maintenance: Triage incoming issues from US users, identify root causes for bugs, and define requirements for minor system optimizations.
Requirements Engineering: Elicit and document business needs into clear User Stories, functional requirements, and Acceptance Criteria.
Test...
Role Overview
We are seeking a meticulous, proactive, and communicative Salesforce Business Analyst to join our Salesforce Support Team. This team consists of onshore, near-shore, and offshore members dedicated to the ongoing health of our Salesforce ecosystem.
Key Responsibilities
Global Collaboration: Act as the primary liaison between US-based users and a global support team (onshore, near-shore, and offshore) to ensure seamless delivery of fixes and enhancements.
Support & Maintenance: Triage incoming issues from US users, identify root causes for bugs, and define requirements for minor system optimizations.
Requirements Engineering: Elicit and document business needs into clear User Stories, functional requirements, and Acceptance Criteria.
Test...
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