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About the Role
Job Title: Salesforce Production Support Engineer
Location: Toronto, ON
Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.
Key Responsibilities
- Provide L2/L3 production support for front‑office users across global platforms
- Manage incident, problem, and change (ITIL) processes
- Coordinate releases, bug fixes, and enhancements with internal teams and vendors
- Improve system reliability through monitoring and automation (DevOps/CI-CD)
- Perform capacity planning and disaster recovery coordination
- Maintain documentation, runbooks, and knowledge sharing
- Partner with business, technology, and compliance teams
- Participate in on‑call / weekend release rotation
Experience Required
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