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About the Role
Location – Canada (Hybrid 1 day a week at Mississauga, CA)
Duration: Full Time role
Must have Skills : Apex, Lightning (LWC), Service cloud, Agent force , Salesforce Voice
Job Description
- Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics
- Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services
- Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows
- Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering
- Integrate voice solutions with CRM data, ensuring seamless data synchronization and reporting
- Create and maintain comprehensive technical documentation for voice solutions
- Conduct code reviews and ensure adherence to ...
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