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About the Role
Required Skills & Experience
- Experience supporting enterprise CRM systems – Salesforce .
- Experience with configuration/support of any of the following: Commerce Cloud, Sales Cloud, Marketing Cloud, Community Cloud is a plus.
- Experience utilizing enterprise ITSM / ticketing tool
- Perform root cause analysis, analyze and identify fixes and/or enhancements for preventing issues, provide ideas for optimization across the system and Order Lifecycle within the systems
- Knowledge of SQL and database queries, and trends in technology relating to software applications
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