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About the Role
Salesforce Voice & CCaaS Cloud Architect
Contract | UK (Glasgow preferred) | Hybrid
We're hiring an experienced Salesforce Voice & CCaaS Cloud Architect to lead the design and integration of enterprise contact centre solutions using Salesforce Service Cloud Voice and Amazon Connect.
This is a high-impact contract opportunity focused on cloud contact centre transformation, omnichannel customer experience and enterprise telephony integration within a complex environment.
Key Skills & Experience
- Salesforce Service Cloud Voice architecture
- Amazon Connect solution design
- CCaaS and Contact Centre transformation
- BYOT (Bring Your Own Telephony)
- CTI integration and Omni-Channel routing
- AWS services including Lambda, API Gateway, CloudWatch and IAM
- REST APIs, event-driven integration and webhooks
- NICE WFM / NICE IEX integration
- Contact Lens, voice analytics and ...
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