Sales & Service Support Executive

About the job Sales & Service Support Executive

Job Responsibilities:

• Responsible for scheduling service engineer, whole sales process of spare parts (quoting, ordering, shipment and invoicing).
• Responsible for follow-up customer complaints and warranty.
• To promote the company brand at all times by providing a 1st class service to all customers within the operational region.
• To deal with customer queries and requests for service support, in a professional way and in line with company objectives.
• That all service activity is accounted for with signed documents and accurate information logged in relation to travel, site time, and spare parts consumed.
• To ensure that all-possible service revenue is invoiced in a timely manner.
• To have awareness of and understand, the company KPI of Service targets, and to inform the Branch Manager, of such potential problems that may conflict with these objecti...