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About the Role
Job Description
Job title: Sales Quality Analyst
Account: Largest Online Professional Networking Platform
Work Arrangement: Onsite Rockwell Business Center Sheridan Mandaluyong City
Salary Package: up to 50,000- Offers a relocation package
Overview
Go-Get Data Consultancy
Responsibilities
- Coach and develop the agents through detailed and actionable feedback in the QA evaluation form.
- Partner with the SQOs and QA Leads to deliver feedback regarding the customer interaction, including opportunities for improvement as well as calling out trends, gaps and additional needs, based from monitoring or audits.
- Act as a resource and advisor to account and team through various forms of contact monitoring to ensure that agents are adhering to policies and procedures when meeting customers’ needs and requirements.
- Participate in internal and client calibration sessions.
- Compile daily, weekly...
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