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About the Role
+ This is a Hybrid role requiring 3 days/week in the Toronto UL office.
+ Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
+ Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
+ Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
+ Builds trust, transparency, and loyalty with customer contacts. Directs feedback internally when appropriate.
+ Connects customer personnel to relevant UL personnel when applicable.
+ Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
+ Supports implementation and fulf...
+ Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
+ Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
+ Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
+ Builds trust, transparency, and loyalty with customer contacts. Directs feedback internally when appropriate.
+ Connects customer personnel to relevant UL personnel when applicable.
+ Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
+ Supports implementation and fulf...
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