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About the Role
Key Responsibilities
Manage and respond to customer enquiries through WhatsApp, Instagram, and other online platforms
Provide product recommendations and assist customers in choosing suitable designs
Support online sales conversion and follow up with potential customers
Process and manage online orders accurately and efficiently
Assist with product uploads, descriptions, and updates on the website or e-commerce platforms
Support online promotions, campaigns, and product launches
Handle customer feedback, exchanges, and after-sales enquiries professionally
Assist with basic sales tracking and reporting
Requirements
Diploma in Business, Marketing, Fashion, or related field
Minimum 1 year experience in online sales, customer service, or e-commerce support
Strong communication and interpersonal skills
Customer-oriented with a positive and proactive attitude
Familiar wit...
Manage and respond to customer enquiries through WhatsApp, Instagram, and other online platforms
Provide product recommendations and assist customers in choosing suitable designs
Support online sales conversion and follow up with potential customers
Process and manage online orders accurately and efficiently
Assist with product uploads, descriptions, and updates on the website or e-commerce platforms
Support online promotions, campaigns, and product launches
Handle customer feedback, exchanges, and after-sales enquiries professionally
Assist with basic sales tracking and reporting
Requirements
Diploma in Business, Marketing, Fashion, or related field
Minimum 1 year experience in online sales, customer service, or e-commerce support
Strong communication and interpersonal skills
Customer-oriented with a positive and proactive attitude
Familiar wit...
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