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Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Develop and maintain assigned segmentation goals to achieve revenue targets for the hotel. Develop and maintain relationships with key clients in order to produce targeted room night goals. Execute directives from the hotel Director of Group Sales (DOGS), Director of Sales & Marketing (DOSM), and Regional Sales Director (RSD) to effectively operate the Sales Office of the hotel. Communicate operational problems that impact the effectiveness of hotels sales performance. Work with group prospecting websites as defined by the DOGS, DOSM, and/or RSD. Assist in creating and implementing hotel-level tactical sales plans that drive measurable occupancy, av...
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