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About the Role
RQ11179 - Int. Application Support Specialist
1-year 3+ month contract (322 business days) - possible extension
ONSITE 5 days – 5700 Yonge St, Toronto
Security Level: CRJMC
Intermediate App Support LTC Digital Services
MUST HAVES
Salesforce & SaaS Platform Knowledge
Experience supporting Salesforce‑based applications
Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)
Incident & Ticket Management
Manage ticket queues and SLAs
Prioritize incidents based on impact/urgency
Escalate appropriately while ensuring closure quality
Maintain clear, searchable knowledge base entries
Customer Support & Service Orientation
Proven experience providing end‑user support in a SaaS environment
Strong customer‑first mindset
Ability to manage high‑pressure situations and user expectations
Nice to Ha...
1-year 3+ month contract (322 business days) - possible extension
ONSITE 5 days – 5700 Yonge St, Toronto
Security Level: CRJMC
Intermediate App Support LTC Digital Services
MUST HAVES
Salesforce & SaaS Platform Knowledge
Experience supporting Salesforce‑based applications
Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)
Incident & Ticket Management
Manage ticket queues and SLAs
Prioritize incidents based on impact/urgency
Escalate appropriately while ensuring closure quality
Maintain clear, searchable knowledge base entries
Customer Support & Service Orientation
Proven experience providing end‑user support in a SaaS environment
Strong customer‑first mindset
Ability to manage high‑pressure situations and user expectations
Nice to Ha...
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