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About the Role
RQ08947 - Middleware Specialist - Junior About the job RQ08947 - Middleware Specialist - Junior Description
Responsibilities Provide planning, consulting, technical analysis, design, deployment, development, testing, implementation, maintenance, upgrades and daily support of middleware products. General Skills Experience with applications servers
Skillset For this position include but not limited to:
Operational Support Queue Management
Ensure that all SUS operational support requests are assigned and actioned in compliance with service level targets
Operational Support - Incident Management
Review submitted incident tickets to ensure completeness of information
Provide basic triage and assign to Tier 3 specialists as required
Monitor tickets to ensure compliance with service level targets
Provide support in closing/resolving tickets where required
Provide reports on current status of assigned tic...
Responsibilities Provide planning, consulting, technical analysis, design, deployment, development, testing, implementation, maintenance, upgrades and daily support of middleware products. General Skills Experience with applications servers
Skillset For this position include but not limited to:
Operational Support Queue Management
Ensure that all SUS operational support requests are assigned and actioned in compliance with service level targets
Operational Support - Incident Management
Review submitted incident tickets to ensure completeness of information
Provide basic triage and assign to Tier 3 specialists as required
Monitor tickets to ensure compliance with service level targets
Provide support in closing/resolving tickets where required
Provide reports on current status of assigned tic...
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