← Back to opportunities
About the Role
Job Description
Qualifications
- Oversees the daily operations and administration of the Royal Service department such as handling and communicating guest requests, provides information on hotel services, promotes internal outlets, and handles telephone system and equipment challenges.
- Prepares the roster and schedules of the department, trains and develops the agents, maintains and monitors the royal service system, logs guest concerns to ensure proper follow-up with concerned departments, and provides guests with in-room communication tools.
- Handles the hotels' common mailboxes and emails, handles emergency calls, maintains accurate records of internal and external guest requests, traces and monitors call logs, and handles monitoring and tracking of supplies.
Qualifications
- Graduate of a degree in Hospitality Management or any related field is an asset.
- Minimum of five (5) years related experience in telephone opera...
Ready to Join Through a Referral?
Apply now and get connected directly with the hiring team
Apply for this Position