Returns and CS Admin Officer

We are looking for a detail-oriented and proactive Returns & CS Admin Officer to manage product returns, RMA processes, and after-sales operations. This role to ensuring efficient handling of returns, warranty validation, and coordination with internal and external stakeholders to deliver excellent customer service.

• Handle return requests by validating the reason and eligibility, then secure DR approval.
• Manage exchanges, repairs, or refunds promptly while coordinating with customers, engineers, dealers and relevant departments.
• Monitor the status of returns, analyze causes, and recommend improvement measures.
• Classify returned products based on inspection results and assigned grades.
• Manage returns using the ERP system and Excel files, and prepare reports for management.
• Obtain approval for scrap and carry out disposal as scheduled.
• Submit R...