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About the Role
Looking for an internship that will provide you with an experience like no other?
We are seeking a motivated and dynamic Retentions & Renewals Intern to join our sales team.
What will the programme look like?
A Renewals Advisor is responsible for maintaining revenue, customer retention and providing service excellence. To effectively provide service excellence, they would be required to collaborate across various lines of business for efficiency. The advisor would also need to ensure operational and revenue goals are met or exceeded, as set out in KPI’s
Summary of the Role
• Ensure all communication with the client, whether telephonic or via email is correct, professional and captured on the system when necessary
• Accurately manage all incidents/ escalations and call requirements as per the stipulated timelines outlines in the KPI’s
• Ensure that all cancellation categories are correctly captured and updated as per the departmental guidelines
• Co...
We are seeking a motivated and dynamic Retentions & Renewals Intern to join our sales team.
What will the programme look like?
A Renewals Advisor is responsible for maintaining revenue, customer retention and providing service excellence. To effectively provide service excellence, they would be required to collaborate across various lines of business for efficiency. The advisor would also need to ensure operational and revenue goals are met or exceeded, as set out in KPI’s
Summary of the Role
• Ensure all communication with the client, whether telephonic or via email is correct, professional and captured on the system when necessary
• Accurately manage all incidents/ escalations and call requirements as per the stipulated timelines outlines in the KPI’s
• Ensure that all cancellation categories are correctly captured and updated as per the departmental guidelines
• Co...
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