Retail Training & Quality Lead — Data-Driven Improvement

A leading technology organization is seeking a Retail Training and Quality Assurance Lead in Cape Town. The role involves designing impactful training programs for retail teams, conducting quality audits, and utilizing data to drive improvements in customer experience and performance. Ideal candidates are experienced in training or quality assurance within retail settings, possess strong analytical skills, and have proficiency in CRM and Learning Management Systems. The position emphasizes both creative and analytical thinking, making it dynamic and impactful.
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