Retail training & qa lead: elevate customer experience

M-KOPA is seeking a Retail Training & Quality Assurance Lead to enhance team performance in the Western Cape. The role involves designing impactful training programs, conducting quality audits, and utilizing metrics for continuous improvement. Candidates should have experience in training or quality assurance within retail, strong facilitation and analytical skills, as well as proficiency in CRM and Learning Management Systems. A commitment to employee development and diversity is emphasized in M-KOPA's inclusive culture.
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