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About the Role
Position Summary:
- As a Guest Service Associate, you are the face of the brand—creating a welcoming, professional, and engaging experience for every guest who walks through our doors.
- In this role, you’ll focus on delivering exceptional guest service while supporting package and product sales.
- You play a key role in ensuring smooth operations and fostering a positive team environment that reflects a culture of confidence, care, and excellence.
- Essential Responsibilities and Duties Guest Service and Experience Create a positive and welcoming environment that reflects the organization’s values and standards.
- Warmly stand and genuinely greet every guest with professionalism, warmth, and enthusiasm.
- Educate guests on services, policies, and what to expect during their visit.
- Answer phone calls professionally, manage the reservation book, and address guest inquiries.
- Sales & Goal Achieve...
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