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About the Role
About the job Retail QA Manager - Makati
TASQ is urgently looking for an on-site Quality Assurance Manager for its retail call center in Makati. The pre-screening interview will take place over the phone.
Shift
Shifting Schedule
Work Arrangement
Onsite in Makati
Requirements
- The hiring team seeks candidates with experience in managing multiple programs and sites for quality assurance.
- Six Sigma certification is required.
- Responsible for monitoring and assessing the quality of both inbound and outbound calls, as well as other customer contact methods (such as email and chat), ensuring they meet quality standards.
- Documents quality issues and performance metrics for management evaluation.
- Provides insights to support the feedback and formal training processes for team members handling calls.
- Holds expertise in a specific discipline while having a comprehensive und...
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