Retail Operations Lead

WHAT YOU'LL DO

As a Retail Operations Lead, you will drive a customer‑centric, efficient, and future-ready store operating model. You guide Area Teams, support cross-functional collaboration, use data to make informed decisions, and ensure consistent, efficient store operation across our SEA Sales Market, covering Malaysia, Singapore, Philippines and Vietnam:

You will:

• Lead and evolve store operations to deliver a seamless, customer-first omnichannel experience
• Enable simple, efficient ways of working across stores by aligning people, processes, and technology
• Secure strong execution through effective workload planning, workforce optimization, and smart use of automation
• Maximize the impact of tools, data, and solutions to drive performance and better decision-making
• Act on insights to improve results—removing customer pain points and driving continuous improvement
• Build strong p...