About the Role
Responsibilities
Lead and motivate retail team to achieve sales targets, with high standard of performance, good teamwork, effective communication, consistent positive result, continuous improvement and excellent customer service
People Management
Lead the retail team, fostering a culture of teamwork, collaboration, and employee morale
Monitor and evaluate the performance of the retail team regularly to ensure consistency, and improvement of productivity and service quality
Plan and forecast staffing needs based on sales trends, foot traffic, and operational requirements
Lead, train, motivate and develop retail staff in promoting courtesy and improving customer service standards.
Liaison with Mall Management
Serve as a point of contact for mall management and coordinate mall-wide promotions, events, and initiatives
Support the execution of in-mall marketing campaigns and store events to drive foot traff...
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