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About the Role
Key Responsibilities
- Lead and orchestrate the complete homeowner journey across all five phases: Handover, Welcome, Orientation, The Art of Living Well, Community, Seamless Living and Rental Program management.
- Establish and maintain Rixos legendary service standards through implementation of comprehensive operational procedures that reflect our commitment to creating the grandest of feelings.
- Build and nurture lasting relationships with homeowners, serving as their primary point of contact and trusted advisor for all residential needs and lifestyle enhancement opportunities.
- Oversee property operations including maintenance excellence, security protocols, concierge services, housekeeping standards, and amenity management to ensure pristine residential environments.
- Collaborate with departmental managers to deliver integrated services across Property, Maintenance, Lifestyle, Domestic Services, Hospitality Services, Community, Communica...
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