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About the Role
- Monitor the daily operations of reservations.
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.
- Drive a great working environment for teams to thrive - linking up departments to create sense of one team.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Recommend or initiate any HR-related actions where needed.
- In the absence of the Director of Revenue, attend morning meetings and conduct shift briefings to ensure all hotel activities and operational requirements are clearly communicated.
- Participate in staff recruitment, organize on-the-job and monthly training for all staff, supervise and manage performance in order to ensure clients’ satisfaction and adherence to IHG brand standards.
- Maximize employee productivity and morale within the department and consistently mai...
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