Reservations Manager

Financial

• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
• Assist in the development of occupancy forecasts for the annual budget.

Operational

• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
• Oversee and audit the standards and operations of the reservations department.
• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
• Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations. Ensure calculative overbooking.
• Give discounts and corporate rates, as per the company’s policy.
• Su...