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About the Role
We are seeking a motivated and customer-focused Reservations Agent to join our Reservations team.
**About the Role**
As a Reservations Agent, you will be responsible for managing accommodation enquiries and bookings across multiple market segments, including leisure, group, wholesale and travel agent reservations. You'll deliver outstanding customer service while maximising revenue opportunities through effective selling and upselling techniques.
**Key Responsibilities**
+ Manage accommodation enquiries, quotations and reservations via phone, email and online channels.
+ Convert enquiries into confirmed bookings through confident sales and service techniques.
+ Provide accurate information on room availability, rates, packages, facilities and promotions.
+ Process bookings, amendments, cancellations and payment requirements.
+ Maintain accurate reservation records and guest profiles within hotel systems.
+ Coordinate guest requests and...
**About the Role**
As a Reservations Agent, you will be responsible for managing accommodation enquiries and bookings across multiple market segments, including leisure, group, wholesale and travel agent reservations. You'll deliver outstanding customer service while maximising revenue opportunities through effective selling and upselling techniques.
**Key Responsibilities**
+ Manage accommodation enquiries, quotations and reservations via phone, email and online channels.
+ Convert enquiries into confirmed bookings through confident sales and service techniques.
+ Provide accurate information on room availability, rates, packages, facilities and promotions.
+ Process bookings, amendments, cancellations and payment requirements.
+ Maintain accurate reservation records and guest profiles within hotel systems.
+ Coordinate guest requests and...
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