Reservationist

The Reservationist is responsible for managing all accommodation reservations, ensuring a seamless booking experience from initial enquiry to guest arrival. This role requires exceptional customer service, strong organisational skills, and a minimum of two years' practical experience using the Opera Property Management System (Opera PMS) to manage reservations, guest profiles, room inventory, and billing accurately. The Reservationist plays a key role in maximising occupancy, enhancing guest satisfaction, and supporting the hotel's revenue objectives.
Key Responsibilities
Reservations Management

• Manage all room reservations received via telephone, email, online booking platforms, and the hotel's website.


• Process new bookings, amendments, cancellations, and special requests accurately using Opera PMS.


• Maintain accurate guest profiles, reservation details, room inven...