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About the Role
Job Description
Details:Develops Operations reports and provides analysis of delivery and quality performance. Performs analysis by creating reports, charts, and graphs of findings in support of business operations. Monitor, analyze and report the production and quality variances from standard. Provides weekly management reports such as but not limited to Dashboard, Volume and SLA Report, SBT Report, CIP, Gap Analysis. Delivers work according to timelines, meeting tight deadlines while working on multiple, simultaneous tasks. Works on a shifting basis, working extra hours as necessary to ensure work is completed according to agree upon deadlines and quality standards. Coordinates with other departments as needed. Requests assistance and guidance from the Operations Management when necessary. Carries out other related functions that may be assigned from time to time. Abides by the company policies and rul...
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