About the Role
The Implementation Consultant is responsible for implementing the company's accounting software products with new and/or existing clients. The Implementation Consultant is also responsible for consulting with mid-market clients regarding best practices and client business needs in order to best configure the software and provide exceptional customer service.
You'll Get to:
Leads multiple concurrent implementation projects with general direction and standard implementation procedures.
Drives and manages all implementation milestones to completion within budget, scope, schedule, and customer satisfaction.
Creates and maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc.
Communicates with key stakeholders to ensure risk awareness, project progress, set expectations, and define next steps in a timely manner.
Trains and advises clients to properly use appropriate products to bes...
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