Remote Technical Customer Support - Audio Equipment (German language)

Barcelona, Spain

Job Openings Remote Technical Customer Support - Audio Equipment (German language)

About the job Remote Technical Customer Support - Audio Equipment (German language)

Schedule: Monday to Friday, 9:00 AM to 6:00 PM

Base Salary/Year: 18,776 EUR
Benefits/Year: 1,920+ EUR
Relocation: Up to 500 EUR for flight + assistance in finding accommodation

Summary:

As a Technical Customer Support Specialist, you will be responsible for handling incoming user requests (B2C) related to audio equipment. This role involves resolving technical issues, providing exceptional customer service, and ensuring all inquiries are handled within established service level agreements (SLAs).

Responsibilities:

• Handle User Requests: Respond to customer inquiries via telephone and email, logging details into our case management system and providing timely resolutions....