About the Role
Location
Remote
Employment Type
Full-Time | Independent Contractor
About The Company
A fast-growing B2G SaaS company is helping modernize public transportation through an AI-native transit operations platform. Its cloud-based software enables transit agencies to manage and optimize services such as microtransit, paratransit, fixed-route operations, dispatching, bookings, routing, fleet coordination, and rider experiences.
About The Role
We are seeking a highly experienced Director of SaaS Customer Support Operations & Automation to lead, rebuild, and scale a customer support organization supporting complex, mission-critical SaaS products.
This role is specifically focused on supporting SaaS customers who pay for and actively use a software product . It is not focused on IT delivery, implementation, migration, infrastructure, or managed services projects.
The ideal candidate has ...
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